Staff at VTV, Hanoi, learning about the content value matrix
How to prioritise newsroom effort
There are many demands on a newsroom.
There is the routine flow of news releases and stage-managed events that need to be covered.
There are the stories from the various wires services.
There are the unexpected breaking and developing news stories.
There are the original stories which journalists stumble across in the course of their work.
And there are well-planned, in-depth reports, produced by reporters investigating issues and uncovering previously unpublicised information.
In this module we look at a tool that can be used to help media managers priorities effort and resources on the stories that really matter to the target audience.
If implemented, you will find that resources, previously allocated to stories of little interest to your audience, can be saved and reinvested in the stories that support your content and market differential.
The content value matrix
Managing all the news sources mentioned above is a challenge.
Running a modern, converged news operation, delivering content to multiple devices, 24 hours a day, is like being on a treadmill; there is so much to do that editors sometimes find it hard to stop and take a hard look at the material being produced.
That is why a content review is required from time to time to ensure that journalists are being deployed strategically, and that the work they are doing is meeting the information needs of the target audience.
Image of content value matrix by Media Helping Media released under Creative Commons
The content value matrix will help media managers focus resources on the stories that matter, and it will help them drop - or reconsider - the stories that the audience doesn’t find interesting.
Before you start you will need to gather some data.
This can be from audience research, or it can be from analysing the visits to your online and mobile material.
Use this data to find out which stories the audience values the most. Then plot the stories in a graph.
Draw a vertical line on a white board. This is your cost line. At the top put a plus sign and at the bottom a minus sign.
Now draw a horizontal line through the middle. This is your audience appreciation line.
On the left put a minus sign, and at the right put a plus sign.
Now enter the stories as a scatter chart.
Box 1 - high audience value, low production costs
Stories in the top left quadrant, Box 1, are stories that the audience values, and which are not costly to produce.
These are the stories on which you should focus. The more you do of these stories, the more the audience will appreciate your news service, and the more efficient you will be.
The challenge you face is to remain focussed on these stories and avoid being distracted by trivial news that has no real value to your audience or to your business.
Box 2 - high audience value, high production costs
Stories in the top right quadrant, Box 2, are stories that the audience values, but which are costly to create.
The challenge for you as a media manager is to move these stories into the top left quadrant, Box 1, so that they remain stories the audience values, but they are not costly to produce.
This will mean you will need to introduce more efficient workflows. Introducing a converged newsroom will help you achieve this.
Box 3 - low audience value, low production costs
Now let’s look at the bottom left quadrant, Box 3.
You will notice that these stories are not costly to produce but, so far, have not been valued by the audience.
Stories in this quadrant deserve some analysis. It could be that these stories are important in terms of informing the public debate, but your journalists haven’t been telling them properly, or haven’t been producing them in a compelling way.
Take some time to consider how these stories can be moved into Box 1.
It could be that some in-house training is needed in how to write scripts, use images or interview people.
It could be as simple as organising training in better headline writing.
This might not be a time-consuming task, but the more of these stories you can move to Box 1 the better.
Box 4 - low audience value, high production costs
Now let’s look at all the stories that fall into Box 4.
These are stories that are costly to produce and which the audience doesn’t value.
This is the easiest decision to make. Simply stop doing these stories and, instead, transfer resources to the other three boxes.
The aim of the content value matrix
Carry out this exercise at least once a year; preferably every six months.
It will help you evaluate what you are producing, how you are producing it, how you promote it, and whether it still meets the needs of your target audience - on which your entire news business logic is built.
Copyright: The text, image and graphic in this training module are from Media Helping Media and are released under Creative Commons BY-NC 4.0.
The author of this piece, David Brewer, is a journalist and media strategy consultant who founded Media Helping Media, handing the site over to Fojo in early 2018. David has worked as a journalist and manager in print, broadcast and online. He has spent many years delivering journalism training and media consultancy services worldwide.